Overview
When using our assessment platform, users may occasionally encounter a generic “Invalid Assessment” page when an error occurs. To help expedite troubleshooting and resolution, a unique error code is displayed on the page. Always note this code and provide it when communicating with support or your account representative. Each error code corresponds to a specific issue encountered during the assessment process. These codes help our support team quickly identify the problem area and determine the appropriate steps for resolution. Below is a comprehensive list of error codes along with their associated reasons and detailed explanations.| Code | Reason | Explanation |
|---|---|---|
E00 | Unknown Error | No specific error was reported. This indicates that the system encountered an unexpected condition that it could not classify. |
E01 | No Credits | The account associated with the assessment invite link does not have enough credits to proceed with the assessment. This may require a credit top-up or review of credit allocation. |
E02 | Processing Error | The URL shortener service failed to communicate with our data store to retrieve the short code. This can be a temporary connectivity issue. Please try again later. |
E03 | Invalid Short Code ID | The provided short code ID could not be found. This might indicate that the code has expired, was entered incorrectly, or has been removed. |
E04 | Invalid Short Link Type | The short code ID was recognized, but the type of short link does not match the expected values. This suggests that the short link may be misconfigured. |
E05 | Invalid URL | The URL shortener service returned a 404 error because the request URL was malformed. Check the URL structure for typos or missing parameters. |
Troubleshooting Guidance
When encountering an assessment error, follow these steps to help resolve the issue:-
Record the Error Code
Always note the error code displayed on the screen. This code is crucial for diagnosing the problem quickly. -
Identify the Issue
Refer to the table above to understand the general cause of the error. Each code gives an indication of the underlying problem. -
Contact Support
If the error persists or you are unsure how to proceed, contact our support team. Be sure to include the error code along with any contextual details about your assessment attempt. This information will help expedite the troubleshooting process.